Towards an ideal, tailor-made experience
In the popular imagination, booking platforms (hotels, boats, etc.) are associated with the absence of human relations. Click&Boat lets users decide for themselves the degree of autonomy they want. They can search for a boat on their own, or with the help of dedicated advisors, who provide personalized support to help them organize their boating vacations. Theresa Waldthaler, Click&Boat advisor, explains the process for customers wishing to book a cruise via the website: "From the very first request via the platform, we proactively offer our services by e-mail or telephone, to accompany the customer, who is generally delighted with such a free service. An initial exchange enables us to understand the real needs, based on the expectations of the vacation, the composition of the crew and their experience. The aim is to find the ideal boat. We begin the search and select a series of offers for this need. A further meeting allows us to present it, and also to make recommendations if necessary, for ports of call, the route or even restaurants in the ports envisaged."
An experienced team
Click&Boat's sales team is international, with 8 mother tongues represented to ensure smooth communication with customers. The team consists of 30 to 60 advisors in season.
With their in-depth knowledge of boating, the boats best suited to the specific needs of yachtsmen, and travel in the broadest sense of the term, our advisors forge a real bond with customers to help them design their dream boating vacation. Theresa testifies: "There's a really personal exchange, with a bond created. Some customers send us photos while they're sailing, tell us about their next trip. It gives us real feedback."
Tailor-made rental offers
Thanks to its sales department, Click&Boat goes beyond the initial role of an online booking platform to also offer tailor-made boating vacations, at the best price negotiated for each customer. It is able to offer original itineraries, one-way tours and customized private events, for a fully planned trip.
Click&Boat's sales team is an essential service for making the most of the platform's boat rental offer, which now includes more than 50,000 private and professional boat rentals worldwide.
