Providing a suitable communication solution on board ships is not easy. There are many different technologies and the price differences can be extravagant, both in terms of equipment and communication costs. To be a good advisor, you have to know the game well and keep a constant watch on this very competitive market.
Naya has always been in the communications business, long before satellites, even before radio. And this spirit of mutual aid that exists between radio amateurs has remained. To ensure the peace of mind of its customers, Naya is always looking for simple solutions that are easy to install, but also easy to troubleshoot. In fact, customers who travel the world are not always within reach of an installer when a problem occurs. By pairing solutions to be able to intervene remotely and take control of computers, Naya offers a great quality of service.
Clients form a community that brings together all types of browsers. There are the "simple" travellers who want a small, lightweight solution just to get the weather, but the customers are also larger super yachts that offer their passengers high-speed internet access, as well as offshore racers who broadcast their videos from their boats.
For each customer, Naya determines its needs. Does he need to surf the Internet? Should they receive Grib files? Is he interested in talking? By SMS? Voice? Each question refines the installation to be set up, but above all determines the tightest possible budget. For example, for a navigation in the Mediterranean, GSM access will be sufficient without having to go through the satellite.
The advice is both on hardware (what is the right solution?), but also software (which messaging system should be used?) and finally financial (subscription or prepaid card?).
The experience and knowledge of the people involved allow Naya to retain or reject a solution. Each time with the arguments for and against to leave the customer in control of his decision.
